Privacy policy

Last modified: 27 October 2024

Privacy Policy for Mulberry’s Painting and Decor Company

Effective Date: 20/07/2024

Last Updated: 27/10/2024

Mulberry’s Painting and Decor is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us or use our services. We operate out of Unit 2F Cadcam Business Centre, Highforce Road, Middlesbrough, TS2 1RH, United Kingdom. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following information:

1.1 Personal Information

  • Contact Information: Such as your name, email address, postal address, and phone number.
  • Payment Information: Details required for processing transactions, such as billing address and payment details (e.g., credit/debit card information).

1.2 Non-Personal Information

  • Technical Information: Information about your interactions with our website and online services, such as IP address, browser type, operating system, and device information.

1.3 Special Categories of Data

We do not intentionally collect sensitive or special category data (such as health information or data about your ethnicity). If such information is required, we will seek explicit consent as necessary.

2. How We Use Your Information

Mulberry’s Painting and Decor uses your information for the following purposes:

  • To provide services: Process your requests, fulfill contracts, and deliver painting and decoration services.
  • Customer support: To respond to inquiries, provide information on services, and address any issues.
  • Billing and Payments: Process payments for services rendered and send invoices or payment confirmations.
  • Marketing Communications: With your consent, send information about our services, promotions, and updates. You may opt out at any time.
  • Website Improvements: Analyze website usage and improve the functionality, user experience, and content of our site.

3. Legal Basis for Processing

We rely on the following legal bases to process your personal information:

  • Contractual Necessity: To fulfill the contract with you (e.g., provide painting services).
  • Consent: Where you have provided consent for us to use your information (e.g., for marketing communications).
  • Legitimate Interests: For purposes of improving our services, ensuring security, and enhancing our business operations.
  • Legal Obligation: To comply with applicable legal obligations, such as accounting and tax reporting.

4. Sharing Your Information

We may share your information with third parties in the following situations:

  • Service Providers: Third-party providers that assist us in delivering our services (e.g., payment processors, IT support).
  • Legal Requirements: If required by law, regulation, or court order, we may disclose your information to comply with legal obligations.
  • Business Transfers: If Mulberry’s Painting and Decor undergoes a business merger, sale, or reorganization, your information may be transferred as part of the transaction.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Data related to financial transactions, for example, may be retained for tax and audit purposes for a longer period as mandated by law.

6. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. While we strive to protect your personal data, we cannot guarantee the security of data transmitted online and urge you to take precautions to protect your personal data.

7. Your Rights

Under UK and EU data protection laws, you have the right to:

  • Access: Request a copy of your personal information.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of personal data when it is no longer necessary.
  • Restriction: Request limitations on how we process your data.
  • Objection: Object to certain processing activities.
  • Data Portability: Request a copy of your data in a commonly used format.

To exercise these rights, please contact us at [Contact Email/Phone Number]. We will respond to requests as required by law.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience and analyze website performance. You can manage cookies through your browser settings.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website, and significant changes will be communicated to you as required.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

Mulberry’s Painting and Decor
Unit 2F Cadcam Business Centre,
Highforce Road,
Middlesbrough,
TS2 1RH,
United Kingdom

Email: hello@mulberrys.co.uk
Phone: 01642 040786

By engaging with us or using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.